FAQs

Authorized returns will be made within 10 days from return approval date. Unauthorized returns will be refused. Items that are used or improperly handled, or damaged due to improper care are not eligible to be returned. Items bought in set must be returned in set. See our return policy for more details.

The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy Shipment processing times>

• All Orders are processed within 2-5 business days.
• Orders are not shipped or delivered on weekends or holidays.

First step; if you have a tracking number, have you checked it? Make sure you check that out before contacting us, you may find your answer!

Let us know within 10 business days of the ship date if you haven’t received your package in Nigeria. If the package was going to an international destination, please contact us within 15 days from the ship date, so we can best advise you based on the destination.

Investigating a lost package can take 5-10 business days.

Tracking indicates my order was delivered, but it hasn’t been received.

Please verify that the address entered for the order is correct, and contact your local postal service as they may have additional delivery information available. The item may have been left for pick up at the post office.

Once the order has been transferred over to the shipping service it is their responsibility

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier.

Please note that the standard delivery time of 2-10 business days are estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of Mrgeeonline Store control. Packages are not shipped or delivered on weekends and local public holidays and may vary due to external factors outside of Mrgeeonlinestore, and our courier’s, control.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Mrgeeonline Store and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to contact us if you have any questions about your order’s status. Alternatively, if you already have a tracking number, please feel free to check the status via the courier’s website.

Yes. You can change your delivery address and cancel one or more items in your order until our warehouse starts processing your order. Just send us a message via our email on this page. You will receive an email confirming your changes.

Unfortunately, we do not have the possibility to add other products or change a product to a different size or color. If you ordered the wrong size, we recommend that you cancel your order/return it and make a new one.

Send us a message via the contact form, and one of our employees will quickly help you get the right product sent to you. Please inform us which products you have received and which products you should receive instead.

It’s possible, that the item you did not receive have been sold out from our warehouse. Therefore, it may be a good idea to check your email (incl. spam/junk folders) and see if we have contacted you to inform about this.

If that is not the case, please send us a message via the contact form, and one of our employees will help you find a resolution as soon as possible. Please let us know which products you have received and which product you are missing.

We want to solve all problems with defective items as quickly as possible. We recommend you to bring the defective item, as well as the receipt for your purchase, to your local store as soon as you have discovered that something is not as expected. Here, our personal shoppers are ready to help you.

If you do not have the opportunity to visit a physical store, simply send us a message via the contact form. Please attach 4-5 pictures of the defect as well as a description of what is wrong with the item. Remember to write your order number and attach a copy of your order confirmation. Please let us know whether if you want to receive a new product, or a gift card for the value of the item, which you can use in our local stores. One of our employees will process your complaint as quickly as possible.

Once your complaint has been processed and approved, we will ask you to document that the product has been discarded and you will receive your compensation accordingly.

You must complain within a reasonable time, and no later than 2 weeks after you have discovered the defect.

Most items have their measurement specification written clearly in the item description. Buyers are strongly advised to take simple measurement of the dimensions in order to closely align their expectation with the realities before ordering for a product.